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1. Why is the City changing software providers?

Gentax provides a more user-friendly, modern system that is more accessible to taxpayers and allows more efficient processes to collect and report revenue. 

2. Will I still receive a printed form to file?

No. The City will no longer be printing paper forms or providing envelopes. The Gentax system provides easy online filing and helps reduce costs and conserve resources. 

3. What are my options to file?

We encourage all filers to use the Gentax online system, but forms and payments can be mailed to a centralized location (a specific address will be provided as soon as it is available.) 

4. When do I need to begin filing on the new system?

Monthly filers will begin using Gentax for the January 2023 return, due February 20, 2023. Quarterly filers will start using Gentax for the Q1 2023 return, due April 20, 2023, and annual filers will not use Gentax until the 2023 return is due January 20, 2024. 

5. Will I receive a new account number?

Yes. All current account holders will have a new account number generated in the Gentax system. This account number will be generated and communicated near the end of January to allow returns due on February 20, 2023, to be filed through Gentax. 

6. I use a third-party vendor to file my taxes. How can they gain access to continue filing on my behalf?

Once the account holder has created an online account, the tax preparer can apply for tax preparer access using the business FEIN or SSN.