In the summer of 2024, the City of Grand Junction conducted a statistically valid Community Customer Satisfaction Survey to gather the sentiments of residents about city service delivery. Results of the survey were presented at the council meeting on September 18. The survey guides city staff to improve processes and customer service, and direct resources where they are most needed. This information will also aid City Council as members develop strategic priorities following the election in April of 2024.
A representative sample of city residents received the survey by mail and 851 responded. That number exceeded the goal which was to have 500 completed surveys returned. That is a 15.8 percent response rate which is extremely robust given that the typical rate is 8-10 percent for community surveys. This indicates that Grand Junction is an engaged community. An open-source survey was also made available online for the general public, however, those results were kept separate from the statistically valid survey results. The cover letter accompanying the survey appeared in English and Spanish and offered directions for completing the survey in Spanish if so desired by the recipient.
To review the full release and key findings visit gjcity.org.